This is our official ‘Going Live’ on February 28 email. Please share this with the site coordinators for each of the ResearchHelpNow libraries. I know it’s a lengthy email (we did our best to keep it as short as possible!) but it contains all really important stuff – so please take the time to read the below carefully. If you have any questions, email us at firstname.lastname@example.org.
Things To Do Now in Preparation of Your Go-Live Date
As we get closer to February 28, there are things you’ll want to do in preparation to ensure a smooth transition on the go-live date.
Things To Do On Your Go-Live Date
Here are the important steps to complete on February 28, Go-Live Date / Go-Live Date.
After Your Go-Live:
Here are things that will happen after your go-live date.
If you have any questions, please don’t hesitate to email us at email@example.com. On the go-live date, however, please contact us here https://ask.springshare.com/ask as we’ll have dedicated staff on duty monitoring your questions.
Meeting between 5 libraries who already use LibAnswers
From Sandy McCarthy Jan. 27, 2020
Update to RHN Intranet access from https://researchhelpnow.libanswers.com/
To access the RHN Intranet – you must be logged in. You can view the RHN Intranet at the bottom of the Libraries list when you are logged into RHN LibAnswers. All 11 libraries / vr librarians have access to the RHN Intranet.
Important – for the 5 libraries (Cleary, MSU, SC4, SAU, and JC), I have created a login for you that gives you access to the Intranet. You can also edit the content. You might have received an email this morning. How to access?
Eventually, I will add all the librarians from the 5 libraries to have access to the Intranet.
The login will be https://rhn.libapps.com/libapps/login.php
Go live dates https://buzz.springshare.com/qp-migration/blog/Big-News-LibAnswers-Cooperative-Go-Live-Dates
Email dated 10 December 2020
Hi VR Managers,
Elizabeth and I received ADM training yesterday from Maria at Springshare. Here’s an update:
Implementation Document https://docs.google.com/spreadsheets/d/13r8tcaqRqQC_a3aq8vbvcHwdxak0SjI6WwzUCqhwtnE/edit#gid=0 – look at the bottom for each tab as it represents each step in the process.
11 Libraries with no LibAnswers
5 Libraries with LibAnswers
Springshare Training for Migration – Anyone is welcome to sign up for any of the training going on each week. Look here:
Local Co-op -- The RHN-Academic Co-op – when this is ready, we will all receive additional training and will continue with the steps in the Implementation Document.
It’s my guess this will be in January at this point.
You can contact either Elizabeth or me with your questions.
Sandy C. McCarthy
Email dated 13 December 2019
I just finished a live webinar called “24/7 Chat - Join the LibAnswers Community”
There are three levels of service they are offering:
Contributing – (Give and receive)
This is use
Complete 24/7 Coverage – noncontributing (receive only)
Library does not cover chat at all
Non-contributing (receive – give local only)
Still pay for 24/7 coop pick up
I have a concern that we will be covering for libraries that do not contribute to the coop! Need to question Springshare about the coverage of the other two types of services.
They are going with a model that you don’t have to contribute to co-op to be part of 24/7 co-op. We need to voice our concern or get a very deep discount with our service.
Other update: There is a dedicated update page for our co-op at https://buzz.springshare.com/springynews/news-46/libanswers-24-7-co-op
Calendar Webinars – overview of Coo-op -- worth listening in https://calendar.springshare.com/calendar/qp-transition/?cid=11727&t=d&d=0000-00-00&cal=11727
Email dated 20 November 2019
Notes from November 13, 2019 Meeting between Ann, Sandy, Stephanie, Mazen, and Talia. https://buzz.springshare.com/qp-migration/training-videos/software-only Training videos / live Webinars mentioned during our talk todayWe will follow up with asking for Implementation Notes
We will follow up with a comparison chart of LibAnswers subscription and RHN Department LibAnswers
Collaborative Cost models – Send Ann and Sandy you proposed cost model by 5 p.m. Monday, November 25
Ann and Sandy meet virtually with Stephanie Davis MCLS on Tuesday, November 26 at 10 a.m.