QuestionPoint is now using a system called Humanity for the Academic Coop scheduling and also for chat librarians to clock in and out. Please have your librarians clock in and out for their 24/7 shifts.They can also clock in and out for other shifts (not required, but it may be simpler to always use the time.)
Multiple Humanity accounts: If you have librarians with overlapping shifts, it will be a problem to share one Humanity account for your institution. This is probably only relevant to the larger libraries. Wren at OCLC can set up individual accounts for each librarian. You can either contact her directly or let me know.