SC4 Library adheres to SC4's Social Media Guidelines.
Responding to questions made on your page:
Try to direct questions to the appropriate channels to which the question relates to.
For example, if you see a question regarding where to go to book a study room, an appropriate response would be, “Hi, XXXX. If your question is related to booking a study room, please see our page at https://esearch.sc4.edu/groups or contact the Library at firstname.lastname@example.org or 810-989-5640 if you have further questions. Thank you for your question."
Responding to posts made on your page: (From SC4 Social Media & Website Guidelines)
"If someone posts something that is off-topic, feel free to 'hide it. This is an option on Facebook that makes the post invisible to everyone other than the person who posted it and their friends.
If the post is slanderous, derogatory or vulgar:
If the post has factual inaccuracies, do not be afraid to respectfully correct them. However, avoid engaging in a lengthy debate online.
If the poster seems to be unhappy with something that can be fixed, feel free to send them a private message offering to help them. You may or may not change their mind, but it never hurts to try.
If someone posts something great on your page, just be sure to at least take a surface level sweep of the person’s profile. While it is great that Jenna loves “SC4 Business,” it is less great when one click to their profile by a potential visitor shows that Jenna also loves using hateful language or vulgar content."
* Removing posts "that do not fit within the definition of unprotected speech, for example, on the basis that they are controversial, constitute profanity or may be offensive to other users could expose the library to litigation as the courts have found those categories of speech to be protected by the First Amendment and terms such as 'controversial' and 'offensive' to be subjective."
"The social media content of a public library or publicly funded academic library can be subject to an open records, or Freedom of Information Act, request. All user’s posts that are removed for any reason whatsoever should be securely retained in accordance with your organization's retention schedule."
** "Permanently blocking a patron from the social media site based on prior comments could be considered a prior restraint in violation of the First Amendment."
Above quotes from: Intellectual Freedom Committee. "Social Media Guidelines for Public and Academic Libraries." American Library Association, June 2018, www.ala.org/advocacy/intfreedom/socialmediaguidelines.
As online representatives of both our college and our library, it is extremely important to ensure that your posts are:
|Posting Frequency||Content Type||Staff Responsible|
|Library Blog||1-2 times/week||Library events & news, library displays, special collaborations, new books, etc||Hayley|
|2-3 times/week||Blog posts, library events, news & displays, community information, trivia board, pictures, etc.||Lisa H./Hayley|
|2-3 times/ week||Library pictures, displays, trivia board, new books etc.||
|2-3 times/week||New books, book collections/themes||Lisa H.|
|YouTube||TBD||Tutorials and how-to's||Librarians|
Remember: "Libraries are under no legal obligation to participate in social media, nor are they required to host public conversations. A library could choose, for instance, to solely participate in one-way communication, that is, to make announcements and not seek or respond to questions or comments. But once a public library or publicly funded academic library does invite conversation, it may be considered to have established a designated public forum."
Quote: Intellectual Freedom Committee. "Social Media Guidelines for Public and Academic Libraries." American Library Association, June 2018, www.ala.org/advocacy/intfreedom/socialmediaguidelines.